Return Policy

Product categories with special return policies:

  • Digital content: Returns are not possible.
  • Earrings: No returns possible for hygiene reasons.
  • Personalized items: Individually designed items are not returnable.

General Return Policy:

  • Time frame: 14 days from delivery date for returns
  • Product condition: Unused and complete
  • Return costs: To be borne by you
  • Refund: After incoming goods inspection
  • Exchange: Not possible
  • Documents: Include order number for correct assignment
  • Return procedure:
  1. Email to support@minaz.shop with order number, name and product list
  2. Return after notification

Hints:

  • Only return unused and complete products
  • Insured shipping with proof of delivery recommended
  • For more information contact support@minaz.shop

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