Return Policy
Product categories with special return policies:
- Digital content: Returns are not possible.
- Earrings: No returns possible for hygiene reasons.
- Personalized items: Individually designed items are not returnable.
General Return Policy:
- Time frame: 14 days from delivery date for returns
- Product condition: Unused and complete
- Return costs: To be borne by you
- Refund: After incoming goods inspection
- Exchange: Not possible
- Documents: Include order number for correct assignment
- Return procedure:
- Email to support@minaz.shop with order number, name and product list
- Return after notification
- Contact: Questions via email to support@minaz.shop
Hints:
- Only return unused and complete products
- Insured shipping with proof of delivery recommended
- For more information contact support@minaz.shop